Privacy policy
Last Updated: 24 September 2026
This Privacy Policy describes how Iron Wick Tools, operated by HW PAY LTD, collects, uses, stores and protects personal information when you visit ironwicktools.com, purchase products, contact us or otherwise use our services.
1. Who We Are
Trading Name: Iron Wick Tools
Legal Entity: HW PAY LTD
Company Number: SC858098
Registered Office: 121 Giles Street, Suite 1A, Edinburgh, Scotland, EH6 6BZ, United Kingdom
Email: support@ironwicktools.com
For applicable data protection purposes, HW PAY LTD is responsible for personal information where it determines the purposes and means of processing.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect:
- Your name;
- Billing and shipping address;
- Email address;
- Telephone number;
- Order and transaction information;
- Payment-related information;
- Account information;
- IP address;
- Browser and device information;
- Website usage information;
- Communications with our customer service team.
3. How We Collect Personal Information
We may collect information when you:
- Place an order;
- Create or use an account;
- Contact customer service;
- Subscribe to communications;
- Complete forms;
- Browse or otherwise interact with our website.
Information may also be collected automatically through cookies and similar technologies or provided by service providers involved in your transaction.
4. How We Use Personal Information
We may use personal information to:
- Process and fulfil orders;
- Confirm and process payments;
- Arrange shipping and delivery;
- Provide order tracking;
- Manage returns and refunds;
- Provide customer support;
- Communicate regarding purchases;
- Maintain website security;
- Detect and prevent fraud;
- Improve our website, products and services;
- Comply with legal obligations;
- Send marketing communications where permitted.
5. Lawful Bases for Processing
Where UK data protection law applies, we may process personal information on one or more lawful bases, including:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate interests;
- Consent, where required.
Where processing relies on consent, you may withdraw that consent where applicable.
6. Payment Information
Payments may be processed through third-party payment providers.
Iron Wick Tools does not necessarily receive or store complete payment card details.
Payment providers process personal information according to their own security and privacy practices.
7. Shopify
Our online store is hosted using Shopify.
Shopify may process personal information as required to provide ecommerce, hosting, checkout, fraud-prevention, security and related services.
8. Service Providers
We may share personal information where reasonably necessary with service providers assisting us with:
- Ecommerce infrastructure;
- Payment processing;
- Banking and financial services;
- Shipping and fulfilment;
- Customer service;
- Analytics;
- Fraud prevention;
- Advertising and marketing;
- Information technology and security.
9. International Data Transfers
Some service providers may process or store personal information outside the United Kingdom.
Where applicable, we use safeguards required under UK data protection law for international transfers.
The ICO states that privacy information should explain international transfers and applicable safeguards where relevant.
10. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, maintain shopping-cart functionality, remember preferences, analyse website use, improve performance and support advertising or marketing activities.
Where required, you may manage available cookie preferences through our website or browser settings.
11. Analytics
We may use analytics providers to understand how visitors interact with our website and to improve products, services and customer experience.
12. Advertising and Marketing
Where permitted by law, we may use personal information to send marketing communications or provide relevant advertising.
You may unsubscribe from marketing communications through the unsubscribe mechanism provided in those communications.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, accounting, customer service, fraud prevention and legal compliance.
14. Data Security
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, alteration, unauthorised access or disclosure.
No electronic storage or transmission system can be guaranteed to be completely secure.
15. Your Privacy Rights
Subject to applicable United Kingdom data protection law, you may have rights including:
- Access to personal information;
- Correction of inaccurate information;
- Erasure in applicable circumstances;
- Restriction of processing;
- Objection to certain processing;
- Data portability where applicable;
- Withdrawal of consent where processing relies on consent.
To exercise a privacy right, contact:
You may also have the right to raise a complaint with the Information Commissioner's Office (ICO).
The ICO currently requires privacy information to explain matters including the organisation's identity, processing purposes, lawful bases, recipients, retention periods and applicable rights.
16. Children's Privacy
Our services are not intended to unlawfully collect personal information from children.
Where age or parental-consent requirements apply, users must comply with applicable legal requirements.
17. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for their content, security or privacy practices.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable legal requirements.
The current version will be published on the website with an updated “Last Updated” date.
19. Contact
For questions or requests concerning privacy:
Iron Wick Tools
HW PAY LTD
Company Number: SC858098
Email: support@ironwicktools.com
Registered Office: 121 Giles Street, Suite 1A, Edinburgh, Scotland, EH6 6BZ, United Kingdom