Refund policy
RETURN AND REFUND POLICY
At Iron Wick Tools, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must notify us in writing within 14 days of delivery.
Non-Returnable Items
- Items that have been used or damaged after delivery
- Items returned without original packaging
- Custom or special-order items
Refunds Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item is faulty or incorrectly sent.
Faulty or Damaged Items If you receive a faulty or damaged item, please contact us within 48 hours of delivery at support@ironwicktools.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
How to Return To initiate a return, please contact us at support@ironwicktools.com with your order number and reason for return. We will provide return instructions and a return address.