Shipping policy
Last Updated: 24 September 2026
Processing Time
All orders are processed within 48 business hours after payment confirmation.
Orders are not normally dispatched on weekends or public holidays.
Shipping Time
We offer free shipping on all orders to the United Kingdom.
Estimated delivery time is:
United Kingdom: 4–12 business days after dispatch.
Delivery times are estimates and may vary due to courier delays, customs procedures, weather conditions, public holidays, peak periods or circumstances outside our reasonable control.
Logistics & Transit Process
Orders may be handled through domestic or international logistics and fulfilment networks.
Once an order has been dispatched, delays or temporary interruptions in tracking updates may occasionally occur.
Iron Wick Tools will remain available to assist customers with shipment enquiries and work with the relevant carrier where reasonably possible.
Order Tracking
After dispatch, customers will normally receive tracking information by email where tracking is available.
Customers may also use the Track Your Order page available on our website.
Lost or Delayed Packages
If your order is significantly delayed or appears to have been lost in transit, contact:
We will investigate the shipment with the relevant carrier and provide an appropriate solution where applicable.
Incorrect Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your delivery address, contact support@ironwicktools.com as soon as possible.
Once an order has been dispatched, we cannot guarantee that the address can be changed.